Receptionist, Bodey Medical Centre, Manchester

We are looking for two full time enthusiastic receptionist/admin assistants to complete our primary care administrative team, we are also happy to consider a job share (two part time per post).

You should be proactive, caring and committed to the role and able to work well independently as well as within the team, reporting directly to the Office Manager and Practice Manager.

Main duties of the job

The role will involve being the initial face of the practice, it is important to have great communication skills, showing empathy when needed. Please see job description for more details.

You will work within the administrative team and team working is an essential attribute to being successful in this role. You will need to be able to use your initiative where necessary, whilst at the same time understanding and remaining within your limitations.

Training, both internally and externally will be provided as required. Support is always offered from within the team.

About us

Bodey Medical Centre is a fast paced, friendly General Practice based in Fallowfield, South Manchester. We are located in a purpose built premises with excellent transport links.

We are a training Practice, proactive, high achieving and actively promote a high level of patient care through our dynamic multidisciplinary team. We are active members of our local Primary Care Network.

We provide a large range of services and have a varied patient base covering areas of affluence as well as some deprivation. We also provide care to a large student population.

Job description

Job responsibilities

Job Purpose:

To undertake all aspects of reception duties and ensure that the reception/admin area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

  • Deal with queries relating to prescriptions
  • Input and extract patient and other information from the Practice computer system
  • Open, scan, attach and distribute post
  • Retrieve and act upon emailed information
  • Order ambulances
  • Cover duties for other staff absence
  • Prepare clinical rooms daily, supply prescription forms and record numbers
  • Ensure waiting room/noticeboards are kept tidy
  • Observe health and safety guidelines at all times
  • Complete other core tasks to support smooth running of reception
  • Any other reasonable duties as necessary

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlines in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is not judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

The Practice expects all staff to participate in regular training as required.

Staff are expected to attend regular Practice meetings as well as training days. Active participation is welcomed and encouraged.

A constructive process of appraisal is carried out regularly with each member of staff.

Quality

The post holder will strive to maintain quality within the Practice and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members and members of the healthcare team outside the Practice.

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Skills

Essential

  • Excellent communication skills (written and oral)
  • Clear legible handwriting
  • IT skills
  • Clear polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

Desirable

  • Knowledge of EMIS Web computer system

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of reception work Experience of working in General Practice

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE or equivalent Mathematics C or above GCSE or equivalent English C or above

Behaviours

Essential

  • Helpful, friendly and reliable Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self-motivated Flexible Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For more information about this job vacancy please contact Rachael O’Brien, Management Support, SMCCG.Bodeymedcentre@nhs.net, 01612486644.

Connect with Bodey Medical Centre on Workforce Connect

Bodey Medical Centre, Ladybarn Court, 28 Ladybarn Lane, Fallowfield, Manchester, M14 6WP (view map). For more information about the practice please visit https://www.bodey.co.uk/.

Closing date: 30/04/2023Job reference: A2924-23-0000Job type: PermanentStaff group: Administrative and ClericalJob location: ManchesterEmployer: Bodey Medical CentreSalary: £10.42 an hour £10.92 when fully trained.