Receptionist /Administrator, Premier Health Team, Wigan

Reception:
 Making appointments.
 Organising computerised appointment system.
 Taking details for prescriptions.
 Dealing with enquiries efficiently and, where necessary, passing the enquiry to the appropriate person.
 Using the Docman system for sending messages to other staff members, and also utilising the workflow system for correspondence.
 Adhering to the morning and weekly reception checklists, ticking each task when completed.
 Explaining practice arrangements and requirements to new patients.
 Directing patients to correct waiting area and monitoring the flow of patients into the consulting rooms.
 Entering requests for home visits on the computer, including all relevant information.
 Referral process and choice booking system.
 Opening incoming mail and distributing as necessary.
 Sending out letters for patient annual reviews when requested to do so.
 Ensuring all DNA’s are followed up in line with practice guidelines, using the spreadsheet provided.
 Contacting patients by telephone or letter to advise them if they need to attend the surgery.
 Monitor all laboratory blood/urine test results, and allocate any unmatched results on a daily basis, distributing to the appropriate clinician. Action all tests results that are sent via tasks on a daily basis.
 Manage orders of laboratory pathology bags and specimen containers as needed, using the appropriate request forms.
 Shredding letters and documents.
 Ensuring open Exeter is updated on a weekly basis.
 During the Influenza season, contacting patients in the appropriate manner by telephone or letter, in order to arrange appointments. Keeping a regular check on the Flu register lists and making every effort to get each patient seen.

2. PATIENT RECORDS
 Extract and file records for GP/Practice Nurse, ensuring alphabetical order is adhered to.
 Tag new patient records when received into the Practice.
 Updating patients’ computerised records by inputting read codes for smears, diabetic retinopathy, x-ray results etc.
 Enter registration details onto the computer for newly registered patients.
 Ensure PCSE Portal return of medical records are dealt with promptly.
 Ensure medical records are kept neat and tidy and all information is present on the outer cover.
 Scan documents and link scanned documents into patients computer records.

3. SECURITY

 Ensure prescription pads and prescriptions awaiting collection are locked way at the end of the day.
 Ensure the answer-phone, with appropriate message, is switched on at the end of the day.
 Ensure you have logged off and switched off computers.
 Understanding Information Governance, ensuring data protection and confidentiality are adhered to at all times.

4. GENERAL
 Attends external and internal training courses as deemed necessary.
 Any other delegated duties considered appropriate to the post.
 Adhere to the practice Health and Safety and Infection Control Policy, and all related audits/risk assessments that may require the input of administrative staff. All staff must ensure they prevent, where possible, the spread of any infectious disease. They must be mindful of their own safety at work, and also ensure the safety of others via their own actions.

For more information about this job vacancy please contact Caroline Sewell, Practice Manager, Premier Health, caroline.sewell1@nhs.net, 01942 481851.

Connect with Premier Health Team on Workforce Connect

Premier Health Team, The Bridgewater Medical Centre, Henry Street, Leigh, WN7 2PE (view map). For more information about the practice please visit https://premierhealthteam.org/.

Closing date: 30/11/2022Job reference: PREMRECEPJob type: Part timeStaff group: Administrative and ClericalJob location: WiganEmployer: Premier Health TeamSalary: £10 per hourSalary range: £10,000 - £20,000