Receptionist/Admin, Redbank Group Practice, Bury

Job Summary:

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative support to clinical staff and other members of the Practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Job Description:

• Utilising the AskMyGP tool to process requests on behalf of patients and navigate requests to each clinician
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines if required or pass onto the Practice prescription team.
• Processing new patient registrations in accordance with Practice policy.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Enable processing of web-based e-mails for updating patient details, registration, appointment and prescription request.
• Processing of pathology results and recalls, photocopying and scanning
• Directing any complaints to the appropriate person in accordance with Practice policy.

A full job description can be made available upon request. Shift pattern will be agreed upon offer. Please forward CV to michele.winstanley@nhs.net For an informal discussion with Alison Bridge, Practice Director, please email abridge@nhs.net or telephone 0161 724 2040

A full job description can be made available upon request. Shift pattern will be agreed upon offer. Please forward CV to michele.winstanley@nhs.net For an informal discussion with Alison Bridge, Practice Director, please email abridge@nhs.net or telephone 0161 724 2040

Connect with Redbank Group Practice on Workforce Connect

Redbank Group Practice, Church St W, Radcliffe, Manchester M26 2SP (view map). For more information about the practice please visit https://redbankgrouppractice.com/.

Closing date: 15/12/2023Job type: PermanentStaff group: Administrative and ClericalJob location: BuryEmployer: Redbank Group PracticeSalary: £11.00 per hour