Practice Manager, Heaton Norris Medical Practice, Stockport

HOURS: 37.5 hours per week (Compressed week/Flexible days possible)

Job Summary:

Working collaboratively with the Partnership and existing Management Team to provide overall leadership and management skills to enable the practice to meet its agreed aims and objectives. Bringing energy to our staffing and patient experience and helping to create a profitable, efficient, safe and effective practice.

Job Responsibilities:

 Strategic management and planning – working closely with the GP Partners & Management Team
 Prepare and annually update the practice business development plan, driving forward the implementation of its aims and objectives
 Monitor and evaluate performance of the practice team against objectives; identify and manage positive change
 Develop and maintain effective communication both within the practice and with relevant outside agencies
 CQC compliance alongside the CQC Registered Manager & GP Partners, operations Manager with an administrative aspect
 Ensure the business continuity plan & disaster recovery procedures are continually operational
 Co-ordinate meetings, including the preparation of agendas, minutes and action points to drive change
 Develop Practice protocols and procedures for administrative procedures, review and update as required
 Action relevant management email
 Ensure Partnership Agreement remains up-to-date
Human Resources (HR) – working closely with the Operations Manager and Lead Nurse
 Manage & oversee the recruitment and retention of all staff and provide a general personnel & team management/HR service to all staff
 Ensure that all members of staff are legally and gainfully employed.
 Monitor skill-mix, staff efficiency and deployment of staff
 Manage staffing levels within target budgets and hold overall responsibility for staff payroll inc pensions
 Oversee staff induction and staff training, and ensure that all staff are adequately trained to fulfil their role
 Ensure all staff follow and adhere to policies, standards and guidelines
 Oversee all staff rotas, annual leave systems and study leave systems
 Develop & implement effective staff absence monitoring systems, back to work interviews & staff support procedures
 Develop and implement effective staff appraisal, personal development plans (PDP) and monitoring systems
 Develop and implement effective staff appraisal, personal development plans (PDP) and monitoring systems
 Support and mentor staff, both as individuals and as teams to maximise staff morale and efficiency
 Implement effective systems for the resolution of disputes and grievances
 Keep abreast of changes in employment legislation
 Ensure up-to-date HR documentation & systems (including job descriptions, employment contracts and employment policies & procedures)
 Ensure contractual reporting systems including the NHS Workforce Survey
 Use technology appropriately to support HR systems and maximise efficiency
 Arrange appropriate indemnity and locum insurance cover
 Liaise with partners on staff development & staff social events
 Line Manage named staff as directed by the Partnership
 Take overall responsibility for the management and resolution of all significant events & complaints

Financial Management – working closely with the Business Manager

 Strategic oversight and understanding of the Practice Finances in order to drive change
 Understanding of the practice accounts, current income streams (NHS & Private) & expenditure
 Keep abreast of new funding opportunities
 Manage and monitor Staff Payroll PAYE including pension contributions and maintain appropriate records
Health & Safety & Facilities Management – working closely with Operations Manager, Lead Nurse & NHS Property Services Ltd Facilities Management Team
 Maintaining an up-to-date knowledge of health and safety
 Keep abreast of current legislation
 Making effective use of training to update knowledge and skills
 Ensuring staff adhere to their individual responsibilities for infection control and health and safety, using a system of observation, risk assessment, audit and check, hazard identification, questioning, reporting and risk management.
 Routine management of own team / team areas, and maintenance of work space standard
 Demonstrate due regard for safeguarding and promoting the welfare of children
 Responsibility for identifying all operational/site related Health & Safety risks and completing risk assessments and ensuring compliance. Correcting all health and safety hazards and infection hazards immediately when recognised and reporting appropriately.


 In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
 In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
 Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
 Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
 Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
 Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
 Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
 Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work


The post-holder will strive to maintain quality within the practice, and will:
 Alert other team members to issues of quality and risk
 Assess own performance and take accountability for own actions, either directly or under supervision
 Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
 Work effectively with individuals in other agencies to meet patients’ needs
 Effectively manage own time, workload and resources
The post-holder should recognise the importance of effective communication within the team and will strive to:
 Communicate effectively with other team members
 Communicate effectively with patients and carers
 Recognise people’s needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will: ·
 Apply practice policies, standards and guidance
 Participate in audit where appropriate

Person specification – Practice Manager

Qualifications Essential Desirable
 Educated to degree level in healthcare or business
 Good standard of education with excellent literacy and numeracy skills
 Leadership and/or management qualification
 AMSPAR qualification

Experience Essential Desirable

 Experience of working with the general public
 Experience of managing accounting procedures including budget and cash flow forecasting
 Experience of working in a healthcare setting
 Experience of managing large multidisciplinary teams
 Experience of performance management including appraisal writing, staff development and disciplinary procedures
 Experience of successfully developing and implementing projects
 Experience of workforce planning, forecasting and development
 NHS/primary care general practice experience
 Relevant health and safety experience

Skills Essential Desirable

 Ability to exploit and negotiate opportunities to enhance service delivery
 Excellent communication skills (written, oral and presenting)
 Strong IT skills (generic)
 Excellent leadership skills
 Strategic thinker and negotiator
 Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
 EMIS user skills
 Effective time management (planning and organising)
 Ability to network and build relationships
 Proven problem solving and analytical skills
 Ability to develop, implement and embed policy and procedure
 Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Personal qualities Essential Desirable

 Polite and confident
 Flexible and cooperative
 Excellent interpersonal skills
 Motivated and proactive
 Ability to use initiative and judgement
 Forward thinker with a ‘solutions’ focused approach
 High levels of integrity and loyalty
 Sensitive and empathetic in distressing situations
 Ability to work under pressure
 Confident, assertive and resilient
 Ability to drive and deliver change effectively
 Other requirements Essential Desirable
 Flexibility to work outside of core office hours
 Disclosure Barring Service (DBS) check
 Maintain confidentiality at all times
 Full UK driving licence

For more information about this job vacancy please contact Margaret Wallis, Practice Manager, Heaton Norris Medical Practice,, 0161 983 1600.

Connect with Heaton Norris Medical Practice on Workforce Connect

Heaton Norris Health Centre, Cheviot Close, Heaton Norris, Stockport, SK4 1JX (view map). For more information about the practice please visit

Closing date: 14/10/2023Job reference: RF/9/23Job type: PermanentStaff group: Administrative and ClericalJob location: StockportEmployer: Heaton Norris Medical PracticeSalary: £43,742-£57,349AfC pay band: Band 7