Patient Services Care Coordinator, Bramhall & Cheadle PCN, Stockport

Purpose of the role:
• Improving patient access and releasing GPs to concentrate on treating and managing patients with more complex conditions.
• Improving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waiting times; supporting patient experience by ‘translating’ or reiterating information from the GP
• Reducing complaints and efficiently responding to any received
• Set up patient participation and support groups.
• Reduce time spent by GPs and the Management team on managing correspondence.
• A variety of Practice administration

The Patient Services Care Co Ordinator will work as part of the PCN Care Co Ordinator team and the Practice team and will be based at Bramhall & Shaw Heath Medical Group, one of the PCN GP Practices.

Main duties and responsibilities

• Be responsible for managing the clinical appointment books and cover including booking locums; collating all necessary compliance documentation from locums.
• Monitor, maintain and update the clinical system appointments making sure there are correct appointments on the system that match the rota and slot types for online booking for patients.
• Organising the efficient deployment and utilisation of staff working within the Practice across administrative tasks to ensure its effective functioning and to maximise efficiency.
• Liaise with patients to form a Patient Participation Group, arrange meetings, surveys and engage with the group to get ideas how to improve services at the practice.
• Support with Quality Improvement, Quality Outcomes Framework, Impact and Investment and LCS (Locally Commissioned Service Scheme) work for the Practices.
• Supporting uptake work and screening recalls linking to the above frameworks
• Be responsible for managing the call and recall process outside of the above frameworks.
• Sorting all clinical post, reading, coding and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
• Extracting all information from clinical letters that needs coding and adding to notes.
• Arranging appointments, referrals, tests and follow up appointments of patients.
• Following clinical pathways as per practice protocols
• Assist with CQC compliance for the Practice.
• Support the Practice Leadership and administrative teams on a variety of appropriate support tasks as and when required.
• To work collaboratively with Patient Service care Co-ordinator A to aid cross cover.

Education & Professional Qualifications
• Maths and English to GCSE Grade C equivalent or higher – Essential
Experience & Skills
• An understanding of the working of General Practice
• Senior Administration experience.
• Ability to prioritise and organise own work load.
• Excellent communication and interpersonal skills.
• Ability to evaluate and implement appropriate service developments.
• Experience in a Health related role
• Managing Databases.
• Mining and understanding administrative data
• Experience of working within a team.
• Experience of complaints handling
• Experience of setting up community groups
• Willingness to undertake further training as required.

Specific Aptitude & Abilities
• Self-motivated
• Able to work to deadlines whilst maintaining data protection and confidentiality
• Able to demonstrate commitment and understanding of confidentiality in relation to the post.
• Can demonstrate commitment to equality, diversity, dignity and respect
• Ability to work under pressure and with flexibility
• Willing to work flexibly

Interpersonal Skills/Communication/organisational
• To effectively communicate with different groups and individuals in various situations.
• To be able to form good working relationships with people from a wide range of social, cultural and ethnic backgrounds.
• To be able to plan and organise your own workload and manage your time.
• To be able to contribute to the team and its overall effectiveness.
• To share skills, expertise and ideas with the team
• IT literate; to be able to use inhouse Patient related databases, Microsoft Office software such as Outlook, Word and Excel effectively Essential

For more information about this job vacancy please contact Sharon Vandermotten,

Bramhall Park Medical Centre, 235 Bramhall Lane South, Bramhall, Stockport SK7 3EP (view map). For more information about the practice please visit

Closing date: 01/11/2023Job reference: PSCC2Job type: PermanentStaff group: Administrative and ClericalJob location: StockportEmployer: Bramhall & Cheadle PCNSalary: £25,165.52Salary range: £20,000 - £30,000Other pay band: Other