Medical Secretary, Heaton Norris Medical Practice, Stockport

We are looking for an experienced medical secretary to work at our friendly NHS GP practice. As a practice we pride ourselves on excellent team working.

You will be working as part of the larger administrative team more specifically within the medical secretarial team to be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

To provide efficient audio, copy typing and word processing services, the processing of information (electronic and hard copy). The typing of letters, reports, electronic referrals service (ERS) in an accurate and timely manner. Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies.

If you are looking for a new and exciting opportunity with a willingness to work within a high-achieving team please contact Nicky Bates Operational Manager or Angela Greening Admin Team Leader for more information on 0161 983 1600. We welcome potential applicants to visit the practice and have an informal discussion about the role.

Job Description

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

To provide efficient audio, copy typing and word processing services, the processing of information (electronic and hard copy). The typing of letters, reports, electronic referrals service (ERS) in an accurate and timely manner. Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies.
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Typing letters, reports and associated documentation as required

b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

c. Managing all enquiries in an effective manner

d. Maintaining an accurate referrals database

e. Actioning all incoming email

f. Processing calling letters as requested

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Typing letters, reports and associated documentation as required

b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

c. Managing all enquiries in an effective manner

d. Maintaining an accurate referrals database

e. Actioning all incoming email

f. Processing calling letters as requested

g. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records

h. Inputting data into the patient’s healthcare records as necessary

i. Processing referrals using the electronic referral system (ERS)

j. Processing requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms

k. Clinically coding data on the EMIS system.

l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

m. Managing all administrative queries as necessary

n. Carrying out system searches as requested

o. Maintaining a clean, tidy, effective working area at all times

p. Supporting all clinical staff with general administrative tasks as requested.

Secondary responsibilities
In addition to the primary responsibilities, the Medical Secretary may be requested to:
a. Partake in audit as directed by the audit lead

b. Produce meeting agendas and record the minutes of meetings

c. Support reception staff, providing cover during staff absences

d. Complete opening and closing procedures in accordance with the duty rota

For more information about this job vacancy please contact Nicky Bates, nicky.bates@nhs.net, 0161 983 1600.

Connect with Heaton Norris Medical Practice on Workforce Connect

Heaton Norris Health Centre, Cheviot Close, Heaton Norris, Stockport, SK4 1JX (view map). For more information about the practice please visit https://www.drmarshallandpartners.co.uk/.

Closing date: 30/05/2023Job type: PermanentStaff group: Administrative and ClericalJob location: StockportEmployer: Heaton Norris Medical PracticeSalary: Depending on ExperienceOther pay band: Other