Medical Receptionist, Tower Family Healthcare, Bury

Exciting opportunity to work in a large, forward thinking, and innovative GP practice with branches across Bury, Greater Manchester. We are looking for flexible, motivated, enthusiastic, and committed individuals to provide high quality service across the practice.

Key Information:

Family practice feel with a strong desire to develop and further expand upon our existing variety of skills.

Very supportive of the staff with continuous professional development opportunities

A strong business plan with an emphasis on bringing new ways of working into general practice.

What we can offer:

Competitive rate of pay

Continuous NHS service recognised for staff benefits

NHS Pension enrolment

A diverse and expanding workforce ranging from GPs, Nurse Practitioners, Pharmacists, Practice Nurses, highly skilled health care assistants, GP Assistants plus a very experienced team of receptionists and a dedicated HR, IT, Finance, administration and management support to enable more time to care.

Main duties of the job

The Medical Receptionist role at Tower Family Healthcare requires enthusiastic, friendly, positive, professional individuals who enjoy working as part of a team and strive to deliver a high standard of service to patients and public in an efficient, effective, courteous and confidential manner. The role is also to provide support to the clinicians (both doctors and nurses) and Branch Manager to meet the requirements of the practice.

About us

Tower Family Healthcare is one of the largest GP Practices in the UK. With 50,000 patients, serving around 25% of Burys population, we are able to provide primary care at scale, offering new services, new innovative ways of providing primary care and improving access for patients.

With over 30 GPs, an expanding nursing workforce, a pharmacist team and highly skilled administrative staff, led by a corporate partnership structure, the opportunities and possibilities are endless.

We have a strong history of delivering global commercial and academic clinical research which in turn benefits our patients and the wider population.

Job description

Job responsibilities

Objectives:

To provide a high standard of patient care within the sphere of receptionist.

To learn all aspects of reception duties.

To ensure maximum use of resources to gain the necessary knowledge, skills and attitudes to provide the service required.

To demonstrate motivation and enthusiasm towards career development and other personnel.

Summaries of reception / admin tasks:

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) or via the telephone, maintaining confidentiality at all times.

Scheduling & cancelling appointments using the EMIS system

Reception desk duties maintaining a friendly, professional and courteous manner

Answering the telephone in a professional and friendly manner. Ensuring a positive outcome.

Accurate message taking and conveying to appropriate person via daybook

Filing and accurate record keeping with attention to detail

Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments

Completing work as per start and end of day checklists

Prescription preparation in line with practice policy for both paper and electronic prescriptions

Referral management and liaising with providers

Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc

Photocopying

Typing

Notes summarising & read coding

Computer entry as related to patient services and registrations

Making coffee/tea/refreshments when necessary

Dealing with cash transactions as part of the petty cash process

Maintain the waiting room as a clean and safe environment

Carrying out duties requested by the GP partners, Branch Manager and practice team as appropriate to the role.

Escalating problems to the branch manager where necessary

Any additional duties as required to ensure the smooth running of the practice

Person Specification

Skills

Essential

  • Communication skills Verbal & Written
  • Keyboard & Computer skills
  • Organisational Skills
  • Attention to detail
  • Telephone skills
  • Ability to have a pleasant and articulate manner

Desirable

  • Ability to use own judgement, resourcefulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Ability to build and maintain effective working relationships with all member of the practice team
  • Able to use own initiative

Experience

Essential

  • Team working
  • Working in office environment or demonstrate experience of working with people
  • Dealing with people face to face and over the telephone
  • Experience of using Microsoft Office software

Desirable

  • Working within the NHS
  • Experience of using Emis clinical system

Qualifications

Essential

  • Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)

Desirable

  • ECDEL
  • RSA Typing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

For more information about this job vacancy please contact Gemma Earnshaw, HR Assistant, gemma.earnshaw@nhs.net.

Connect with Tower Family Healthcare on Workforce Connect

Tower Family Healthcare, Minden Medical Centre, 3rd Floor Moorgate Primary Care Centre, 22 Derby Way, Bury, BL9 0NJ (view map). For more information about the practice please visit https://towerfamilyhealthcare.co.uk/.

Closing date: 05/05/2023Staff group: Administrative and ClericalJob location: BuryEmployer: Tower Family Healthcare