Medical Receptionist/Administrator, Dr Karim and Dr James-Authe, Bolton

Job summary

Drs Karim and James-Authe currently have a vacancy for a part-time receptionist/ admin assistant due to retirement 24.75 hours per week. We are looking for an enthusiastic, friendly and positive individual who will strive to deliver a high standard of service to patients and the public in an efficient and courteous manner. The ideal candidate must be a team player and ideally has experience in previously working with the public.

Main duties of the job

Having a professional and courteous manner, you will be dealing with the public and other organisations both within the NHS and beyond on a daily basis by telephone or in person. You are expected to be aware of and adhere to strict patient confidentiality. We are looking for someone with an excellent track record in; written and communication skills, computer skills, telephone and message taking skills, organisational skills and be able to work well in a team or on your own using your initiative.

About us

We are a GP Practice based over two sites and the position will be divided between both.

We currently have 3 GPs, 1 Practice Manager, 2 Practice Nurses, 1 Health Care Assistant, 1 Reception Supervisor, 7 Receptionists, 1 Health Improvement Practitioner (H.I.P.), 1 Mental Health practitioner, 1 MSK Practitioner, 2 Pharmacists, 1 Pharmacy technician -and together we make a great team.

We have a list size of 4,200 patients and are high achievers in both QOF and the Bolton Quality Contract (BQC).

Job description

Job responsibilities

Hours will be 20 hours per week over the practice opening hours of 8 am – 6.30 pm Monday to Friday. Salary according to experience. Based between our two practice sites at Wyresdale Road and Halliwell Road, the use of a car would be beneficial. The desirable candidate must be reliable and flexible, and being able to cover for others within the team during annual leave and sick leave is essential. Working in a public facing roll, you must be approachable, friendly and caring, have good computer skills and the ability to work well within a team. Having reception experience – preferably within a GP Practice – would be beneficial along with the ability to remain calm and work effectively when under pressure. You will be the first point of contact for callers by telephone and in person, including patients, relatives, carers, doctors, healthcare staff, and other NHS organisations such as hospitals etc…Our clinical software system is SystmOne, and knowledge of this is desirable, however training will be provided.

Please see the job description for further information.

If you would like any further details or have any questions then please contact the Practice Manager Ms Helen Kenwright on 01204 494133.

If you have not heard from us within 4 weeks of the closing date then please take it that your application has been unsuccessful.

Person Specification

Qualifications

Essential

  • Experience of working with the public.

Desirable

  • Experience of working in a GP surgery / setting.

Experience

Essential

  • Experience of working with the public. Great communication & keyboard skills, knowledge of Microsoft office, team player, Flexible.

Desirable

  • Previous experience of working in a GP surgery. Knowledge or experience in using ‘SystmOne’ clinical software package.

For more information about this job vacancy please contact Helen Kenwright, Practice Manager, h.kenwright@nhs.net, 01204494133.

Connect with Dr Karim and Dr James-Authe on Workforce Connect

Dr Karim and Dr James-Authe, The Surgery, 44-46 Wyresdale Road, Bolton, Lancashire, BL1 4DN (view map). For more information about the practice please visit https://www.drkarimandjames-authe.nhs.uk/.

Closing date: 27/04/2023Job type: Part timeStaff group: Administrative and ClericalJob location: BoltonEmployer: Dr Karim and Dr James-AutheSalary: Depending on experienc