Victoria Primary Care Network (PCN) a growing collaborative PCN based in Stockport is looking to recruit a Digital Transformation Lead to deliver change within general practice by implementing new and innovative models of care.
Victoria PCN aims to improve and develop the best patient-centred care and services. If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.
Victoria PCN, Caritas GP Partnership, 131 Mile End Lane, Mile End, Stockport, SK2 6BZ (view map).
Main role and responsibilities
- Work closely with the PCN Clinical Director & management team, and staff to understand current service models and processes, identify challenges, agree priorities for improvement and then support delivery.
- Provide feedback to the management team on progress of current initiatives, capacity for change, and issues so that plans can be adapted in response.
- Maintain an up to date understanding of all PCN contracts and service specifications and ensure all relevant legal and contractual requirements are met and best practice is followed.
- Build relationships and facilitate collaboration between practices, stakeholders and the wider system to support the delivery of care to patients.
- Be a champion for best practice, using data and analysis to inform and enable innovation and transformation within the PCN.
- Review of the PCNs digital maturity, and lead improvement including optimisation of new technologies to enhance patient access and improve efficiency within the PCN.
- PCN Service Development and Achievement
- Maintain knowledge and understanding of core contracts, Direct Enhanced Services (DES), Impact and Investment Fund (IIF) etc ensuring staff understand their role in achievement of these; and support provision of training and feedback to ensure targets are met.
- Agree appropriate systems for delivery of services and ensure implementation through robust monitoring and quality reviews.
- Working with the PCN Management Team, support workforce planning for the PCN by considering the future workforce needs in relation to delivering the PCN vision, priorities, specifications, and growth.
- Ensure transformation projects include meaningful and valued engagement and involvement with users of its services, and that this is fully embedded in the development of services within the PCN.
Quality improvement and data analysis
- Use Business Intelligence, data and local information to identify opportunities in improving population health and reducing health inequalities, within the neighbourhood and locality plans, collaborating on relevant projects with partners.
- Support the delivery of projects and write and present regular performance reports for the PCN Board demonstrating progress, identifying issues, and making evidence-based recommendations.
- Identify potential areas for collaboration across the PCN practices to gain efficiencies, improve services and deliver high quality patient care.
- Review and regular audit of the utilisation of the PCN’s enhanced access clinical sessions
- Appraise digital options and technologies for general practice as they develop/emerge and encourage practices and PCN in utilising their full functionality to enable improvement and operational efficiency.
- Be the ARDENS expert and point of contact, including reporting, templates and training as required.
- Contribute to different social media platforms and create and manage PCN Facebook page.
- Attend appropriate PCN meetings as required and wider meetings as appropriate.
- Horizon scan for opportunities, barriers, threats and changes, assessing these and bringing them to the attention of the PCN Management Team for consideration.
- Undertake any training required to maintain competency including mandatory training.
- Build good working relationships with internal and external stakeholders.
- Lead or participate in relevant working groups across the PCN and wider to agree changes, share learning, discuss challenges, and resolves issues.
This list of duties is not intended to be exhaustive but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the PCN.
In addition to the above, successful candidates should be able to demonstrate the following:
- Experience of working in general practice with a detailed knowledge of general practice systems, processes, and procedures.
- Experience of successfully delivering change and improvement programmes in a patient facing environment.
- A proven track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships.
- Significant experience of driving change including translating strategic objectives into tangible plans for delivery.
- Ability to use data and insight to both drive change and also to understand and adapt programmes of work
- Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales
- Ability to understand, interpret and present complex and/or sensitive information.
- Ability to interpret qualitative and quantitative data from a range of sources and present it in a clear and concise way to stakeholders.
- Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within the organisation
- Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
- A clear and ongoing commitment to improving NHS services for the benefit of patients.
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and safety
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures, policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal and professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Attend and participate in staff meetings when and as required.
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work