Bramhall and Cheadle Hulme Primary Care Network (PCN) are looking to recruit a Chief Operating Officer (COO) to work alongside the Clinical Director to provide leadership for the network’s strategic plans and improve the quality and effectiveness of the PCN services.
This role will take both strategic and overall operational responsibility for the PCN along with the Clinical Director and will work within national guidelines to lead quality improvement and maximise the performance of the PCN, both clinically, financially and administratively; working closely with member practices and other stakeholders.
Apply by covering letter, CV and support evidence statement to firstname.lastname@example.org.
The COO will lead the network implementation of agreed service changes and pathways, working closely with member practices, the wider PCN and the federation and commissioner to develop, support and deliver local improvement programmes aligned to national and local priorities. Focus for this role will also include ensuring DES requirements are met which are essential to PCN income.
This role will further bring practices and a range of stakeholders together to collaborate at scale for the development and delivery of service to our local population and will play a critical role in working with the Clinical Director to shape and support our Integrated Care System (ICS). It will help to ensure full engagement of primary care in developing and implementing local system plans to implement the NHS Long Term Plan.
It will require strong skills in influencing, leading and supporting the development of excellent relationships across the network to enable collaboration for better patient outcomes and will involve representing the network at external meetings including contributing to the strategy and wider work of the ICS.
This role will also provide an Operational Directive role to the PCN employed teams through Service Leads and Managers.
STRATEGY AND DEVELOPMENT
- To keep abreast of national changes in respect of PCNs, providing regular reports to the Clinical Director and PCN Board.
- To research and apply evidence from national policy, guidance and benchmarking that will influence the planning and delivery of PCN priorities
- Through consultation with the Clinical Director and PCN Board, to work to deliver meaningful changes to improve patient care for the local population (based on the previous objective)
- To develop relationships outside the Network with appropriate bodies and organisations that may provide opportunities for the Network
- To develop working relationships with other local providers within the PCN area i.e. PCN pharmacies, community services etc.
- To develop a good working relationship with appropriate personnel within the Federation, ICS, CCG and NHSE.
- To develop a good working relationship with other local PCNs, to share best practice.
- To lead and work with the Clinical Director and Board on the writing of business and development plans as required
- To clarify objectives and priorities for network delivery in line with operational realities, financial parameters and contract requirements
- To support and champion the development of good quality locality network plans that deliver relevant change and improvement projects which can be both measured and evaluated
- To take an active role in the development and embedding of the PCN’s culture, values and reputation as providers of high quality services
- To represent the PCN at external meetings and in the community
- To develop collaborative working between member practices to allow the PCN to successfully meet national and local objectives
- To identify key practice stakeholders to be involved in PCN projects and objectives, working to ensure engagement and compliance with requirements
- To develop team relationships between member practices to enable shared learning and shared best practice
- To develop an understanding of the short-term and longer-term opportunities and challenges for the member practices and for the collective PCN
- Develop relationships and work closely with other local and national network leadership teams, clinical leaders of other health and social care providers, local commissioners and Local Medical Committees (LMCs).
- Facilitate PCN participation in research studies and act as a link between the network, local primary care research networks and research institutions.
- To monitor the Network’s financial performance, ensuring income opportunities are maximised and costs carefully controlled
- Focus for this role will also include ensuring DES requirements are met which are essential to PCN income.
- To be responsible for management oversight of monthly salary expenditure and ensure the necessary claims for ARRS roles is conducted on behalf of the PCN, ensuring that deadlines are not missed. Keep an ongoing record of claims versus maximum funding for the Network under the ARRS. Liaise with the Federation/ NHSE as appropriate.
- To plan and monitor income and cash flow to ensure that income is maximised and that funds are available as required
- To monitor claims made to ensure payment is received at the correct time intervals.
- To be responsible for management oversight of the Network’s financial systems/payments to practices within the Network, working alongside the Finance Officer.
- To create robust financial policies and systems for staff claims processes
- To support recruitment, induction and training of new PCN staff in co-ordination with the Clinical Director and Operations Manager.
- To provide strategic leadership for workforce development, through assessment of skill-mix and development of network workforce strategy.
- To hold overall management responsibility for all non-clinical PCN staff, through the Operations Manager.
- To have line management responsibility for the PCN Operations Manager.
- To authorise all agreed CPD, recording expenditure associated with the training.
- To proactively develop the new roles within the Network to maximise the benefit to local practices and the patient population
- To ensure the PCN is compliant with GDPR and FOI along with other relevant legislation and professional information management standards such as NMC/GMC/BMA and LMC guidance
- To ensure that all relevant national strategies, policies, targets and frameworks are fully implemented
- Identify and record risks and issues, developing contingency plans with service, practice and contract leads
- Work with member practices to ensure compliance with health and safety policies and procedures to reflect current best practice and ensure all staff, contractors, workers and members of the general public carry them out effectively
- Oversee a programme of audits and surveys that support and evidence measures of improvement, sharing with key stakeholders and leading action for change
- Identify and develop appropriate tools and measures of improvement to support effective change e.g. performance frameworks, population health data, outcome measures
- To manage the contractual requirements on behalf of the Network, delegating to the PCN Operations Manager as appropriate
- To act as the first point of contact for Practice/Business Managers with regard to the delivery of Network projects/schemes
- To act as the first point of contact for external organisation in relation to PCN matters
- To take overall responsibility for ensuring that actions agreed at Board meetings are carried out effectively and to agreed timescales
- To be responsible for overseeing the production of performance and quality data and reports within the Network and other Network initiatives
- To ensure the PCN has a robust business continuity plan in place, that it is updated at agreed intervals and that everyone is aware of the content
- To work closely with all member practices to ensure that PCN resources are allocated fairly and as intended for the role
- To spend time in all member practices to develop an understanding of how they work, their day-to-day issues etc so the PCN resource can be put to best use to help the practices and improve patient experience as a result
- To manage and maintain credibility with all key contacts within the network, to foster a culture of collaboration, and promote inter-service learning to drive continuous improvement
DIRECT ENHANCED SERVICES / LOCAL ENHANCED SERVICES
- To co-ordinate the delivery of enhanced services and other service submissions on behalf of the Network
- To provide Operational Direction of the Impact and Investment fund and PCN DES requirements
- To oversee the organisation of regular Company and PCN Board meetings ensuring the also the timely production of accurate minutes via the secretary to the meeting.
- To ensure that the minutes are circulated to all attendees, absent board members, member practices and any other stakeholders as agreed.
- To attend external PCN meetings and events including contributing to the strategy and wider work of the ICS
- To attend external stakeholder meetings
- To deputise for the Clinical Director at both internal and external meetings as required
- To hold team and practice meetings as required to encourage engagement, collaboration and sharing of best practice
- To develop a programme of training for PCN employed staff to facilitate role development and an increased level of expertise
This job description is not exhaustive and may be adjusted periodically after review and consultation.
You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
- Educated to degree level or equivalent level of experience of working at a senior management level for over 5 years
- Extensive knowledge of specialist areas, acquired through post qualification or equivalent experience
- Evidence of continuing professional development
- Must understand current healthcare policy and delivery in Stockport Primary Care
- Must have working Primary Care experience
- Experience working in Stockport healthcare system
- Member of relevant professional body
- Experience of working in a primary care environment delivering successful change programmes, with clear business/patient service improvements
- Proven track record of successfully delivering innovative solutions which offer patients greater choice and improved services.
- Experience of leading and supporting primary care development
- Experience of managing relationships at a senior level with a range of different stakeholders.
- Experience of managing complex relationships and difficult situations
- Experience of building relationships and working with senior stakeholders to develop plans for and implement collaborative working and joint initiatives
- Strong people and communication skills: ability to build productive relationships and influence effectively, engage colleagues from a wide variety of backgrounds, and be assertive when necessary
- Able to build consensus across disparate views, and to challenge effectively whilst maintaining relationships
- Able to lead and deliver a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances.
- Strategic thinker, able to navigate complex political environments, and able to develop credible strategic plans
- Ability to turn ideas into concrete actions and real delivery
- Ability to work under pressure and to tight and often changing deadlines
- Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility
- Ability to make difficult and challenging decisions that support strategic aims and long-term vision
- Ability to work on own initiative and organise workload, allocating work as necessary.
- Honest and able to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Commitment to continuing professional development
- Awareness of equality and valuing diversity principles
- Car driver
- Links to the local community