Business Manager, Dr M K Patel & Partners, Wigan

As a Business Manager you will need to be passionate about quality improvement and have experience of optimising efficient processes.

You will also be responsible for monitoring income and expenditure, processing claims and focusing on both financial, quality performance and improvement.

You will need to audit achievement levels and promote change as needed ensuring targets are met.

The following are the core responsibilities of the Business Manager:

QUALITY ASSURANCE (FINANCIAL)
You will be required to process, and quality assure financial claims from several NHS organisations.

You will be expected to undertake audits to ensure coding specifications are being met, correct procedure is being followed and correct clinical templates are being used.

The Business Manager will work directly with internal colleagues to ensure enhanced service specifications are understood, achieved, and improved upon.

PROCESS FINANCIAL CLAIMS
You will be responsible for processing and submitting accurate claims for the following services:
• Personally administered items drugs Claims
• Local & national enhanced services
• Coil checks and fits
• Minor surgery/Joint Injections
• Health checks
• Primary care standards

MONITOR PRACTICE FINANCE
You will oversee financial management of the surgery, maximising income and reducing expenditure.
You will have several tasks and responsibilities:
• Provide a monthly Profit and Loss report (using accounting software provided)
• Support the accountant in preparing for year end accounts
• Provide the business owners with financial breakdowns as required
• Record all income and expenditure (using accounting software provided)
• Attend/partake in financial meetings
• Ensure invoices are paid within the given time frame
• Maintain effective systems for the handling of private income and petty cash
• Review expenditure looking into cost saving solutions/suppliers
• Act as the primary contact for finance-related matters

FINANCIAL INCENTIVES/SCHEMES OUTSIDE OF THE CORE CONTRACT
You will be asked to seek, understand, dilute, and brief the business owners and Practice Manager on enhancements (and or financial opportunities) outside of the core GMS contract. Furthermore, you will work alongside the Practice Manager to plan and implement a streamlined delivery of additional services undertaken.

QUALITY IMPROVEMENT AUDITS
You will be required to regularly undertake quality of care audits ensuring that high quality care is given and correctly recorded such as:
• End of Life
• QoF/Disease Management recalls
• Diabetic Care (and all of the care processes)
• Medications/Safety and optimisation
• NHS Health checks
• Inequality groups (and improvement of the care thereof)

WORKING WITH THE PRACTICE MANAGER
You will work side by side a full time Practice Manager who will continue to provide full operational management to the team.
You will both ensure the Practice delivers a safe and effective environment and that polices are understood and adhered to. You will both create a shared learning environment and continually work with staff to streamline their tasks and empower their abilities.
In addition, you will support the Practice Manager to ensure the organisation complies with CQC regulations.

PERSONAL SPECIFICATION – BUSINESS MANAGER

QUALIFICATIONS – ESSENTIAL
Excellent standard of education with excellent literacy and numeracy skills

EXPERIENCE – ESSENTIAL
Experience of managing accounts
Experience of maintaining financial information systems
Experience of working in a healthcare setting
Experience of successfully developing and implementing projects

EXPERIENCE – DESIRABLE
Experience of using XERO financial system
Experience of financial reporting

SKILLS – ESSENTIAL
Ability to break down and understand opportunities to enhance service delivery
Excellent communication skills
Strong influencing skills
Strong IT skills
Strategic thinker and negotiator
Ability to prioritise and work to tight deadlines in a fast-paced environment
Effective time management
Ability to network and build relationships
Proven problem-solving and analytical skills
Ability to develop, implement and embed policies
Ability to engage with staff

SKILLS – DESIRABLE
EMIS Web user skills

PERSONAL QUALITIES – ESSENTIAL
Polite and confident
Flexible and co-operative
Excellent interpersonal skills
Motivated and proactive
Forward thinker with a solutions-focused approach
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Confident, assertive and resilient
Ability to drive and deliver change effectively
Ability to engage with teams, enhance morale and maintain a positive working environment

OTHER REQUIREMENTS – ESSENTIAL
Disclosure Barring Service (DBS) check
Maintain confidentiality at all times

MISSION STATEMENT
“Our core purpose is to provide patients with high quality personal health care whilst listening to their views and needs within an open, caring and respectable environment. We aim to achieve this by ensuring that all staff employed by the practice are trained and competent to assist in the smooth and safe running of the practice for the benefit of all users”

GENERIC RESPONSIBILITIES
All staff at Longshoot Health Centre have a duty to conform to the following:

EQUALITY, DIVERSITY AND INCLUSION
A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons – it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

SAFETY, HEALTH, ENVIRONMENT AND FIRE (SHEF)
This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

• Health and Safety at Work Act 1974
• Environmental Protection Act 1990
• Environment Act 1995
• Fire Precautions (workplace) Regulations 1999
• Coronavirus Act 2020
• Other statutory legislation which may be brought to the post holder’s attention.

CONFIDENTIALITY
The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

QUALITY AND CONTINUOUS IMPROVEMENT (CI)
To preserve and improve the quality of this organisation’s outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Dr M K Patel & Partners continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

INDUCTION
At Dr M K Patel & Partners you will be required to complete the induction programme and the practice management team will support you throughout the process.

LEARNING AND DEVELOPMENT
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed by the Practice Manager. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate

The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

The post holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

COLLABORATIVE WORKING
All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery

Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Plans and outcomes by which to measure success should be agreed.

MANAGING INFORMATION
All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.

Data should be reviewed and processed using accurate SNOMED/read codes to ensure easy and accurate information retrieval for monitoring and audit processes.

SERVICE DELIVERY
Staff will be given detailed information during the induction process regarding policy and procedure.

The post holder must adhere to the information contained within the organisation’s policies and regional directives, ensuring protocols are always adhered to.

SECURITY
The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

PROFESSIONAL CONDUCT
All staff are required to dress appropriately for their role.

LEAVE
All personnel are entitled to take leave. You will be encouraged to take all of your entitled leave.

Public holidays will be calculated on a pro-rated basis dependent on the number of hours worked.

Notes:
The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation and the individual.

All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please forward your C.V and covering letter to Angela Mottram, Assistant Practice Manager, Dr M K Patel & Partners, angela.mottram@nhs.net Please feel free to contact the surgery for an informal chat or if you would like to visit the practice, please contact us on 01942 807750.

Connect with Dr M K Patel & Partners on Workforce Connect

Dr M K Patel & Partners, Longshoot Health Centre, Scholes, Wigan, WN1 3NH (view map). For more information about the practice please visit https://www.longshootmedicalpractice.nhs.uk/.

Closing date: 15/11/2022Job reference: BM/001Job type: PermanentStaff group: Administrative and ClericalJob location: WiganEmployer: General PracticeSalary: Band 6AfC pay band: Band 6