Administrator/Receptionist, Whittaker Lane Medical Centre, Manchester

Job summary

RECEPTIONIST/ADMINISTRATOR SUPPORT

Whittaker Lane Medical Centre – An opportunity has arisen for a Part Time Administrator (25-30 hours) to come and join our friendly and evolving administration team.

We are based in Prestwich and part of the Prestwich Primary Care Network.

With 7800+ patients at the heart of everything we do, we need a great team to help deliver our service.

We are looking for a team member to join us on a permanent basis. Previous experience of working within General Practice and the use of Clinical systems including EMIS / AskMyGP / DOCMAN10 is highly desirable although not essential as full training will be given.

The successful candidate will also be able to work and maintain high standards whilst under pressure, being flexible is vital, a team player and have a good sense of humour!

We are open 8.00am – 6.30pm Monday to Friday.

The position will require working:

Monday 10.30 – 18.30 (30min lunch break inclusive)

Wednesday 13.30 -18.30

Thursday 8.00 – 16.00 (30min lunch break inclusive)

Friday 08.00 – 16.00(30min lunch break inclusive)

This position requires working until Practice close times. Please only apply if you can work within these hours.

.

Main duties of the job

Job summary:

As the first point of contact for patients when they attend or telephone the surgery, you will be responsible for ensuring that patients are cared for, managed, directed and dealt with appropriately and within the Practice procedures and guidelines. You will also be responsible for the front reception and waiting area, ensuring a friendly welcome on arrival for patients. You will support the Practices clinical team as required and ensure that day-to-day activities are performed in a timely and efficient manner; whilst maintaining patient confidentiality and within Practice protocols.

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

About us

RECEPTIONIST/ADMINISTRATOR SUPPORT

Whittaker Lane Medical Centre – An opportunity has arisen for a Part Time Administrator to come and join our friendly and evolving administration team

We are based in Prestwich and part of the Prestwich Primary Care Network.

With 7800+ patients at the heart of everything we do, we need a great team to help deliver our service.

Job description

Job responsibilities

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Person Specification

Experience

Essential

  • Essential
  • Sound knowledge of Windows and MS Office
  • IT literate (CLAIT or equivalent qualification)
  • Good verbal and written communication skills
  • Problem solving skills
  • Flexible approach, team player, good sense of humour

Desirable

  • Desirable
  • Awareness of data security requirements
  • Knowledge in medical terminology and/or relevant qualifications

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Desirable
  • Previous experience of working within a GP Practice or healthcare setting
  • Experience using clinical software EMIS/DOCMAN 10/AskMyGP
  • Experience summarising patient records

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For more information about this job vacancy please contact Nic Hobson, Practice manager, nicola.hobson1@nhs.net, 01617731580.

Connect with Whittaker Lane Medical Centre on Workforce Connect

Whittaker Lane Medical Centre, 2 Beaufort Street, Prestwich, Manchester, M25 1EX (view map). For more information about the practice please visit https://www.wlmc.co.uk/.

Closing date: 21/04/2023Job type: Part timeStaff group: Administrative and ClericalJob location: ManchesterEmployer: Whittaker Lane Medical CentreSalary: £10.42 an hour