Administrator, Jarvis Medical Practice, Oldham

Administrator required for busy GP Practice based in Oldham.

Mid size GP practice covering a diverse patient population in the Oldham area.

Job description

Receptionist / Administrator

This role will be up to 37 hours per week

Reporting to: Practice/ line Manager & Lead GP.

Key Accountabilities:

1. To answer telephone calls and reception desk queries promptly and professionally.

2. To coordinate appointment requests for urgent, same day, future and home visit appointments.

3. To facilitate the administration of patient prescriptions in accordance with practice guidelines including; repeats, queries, controlled procedures and validating patient identification.

4. To resolve a wide variety of patient queries received by telephone, in person and in writing. Including; prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays.

5. Identify urgent matters and refer to the clinical team / duty doctor as appropriate.

6. To accurately update and monitor patient records including, recording appointments, registration and removal of patients, change of address, correspondence sent / received, service provider updates.

7. To deal with patient concerns and complaints in a calm and professional manner.

8. To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails, letter writing, faxes as appropriate.

9. To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care.

10. To assist the practice team with clerical and administrative duties as may be reasonably required. Including; Reports, Registrations, Recalls, Links, Process reviews, Letter writing, Faxing, Scanning, Read Coding, Auditing

11. To fully participate in maintaining tidy and professional public, reception and kitchen areas, drinks distribution for reception and clinical teams, stock checking, premises security checks.

12. To work as a positive and supportive team member, providing cover for similar posts as required.

13. To attend mandatary monthly practice meetings, which are held on the last Thursday of every month 1-4pm, and to complete mandatory blue stream training modules and conferences as appropriate for the role and as required.

14. To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective

15. To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions.

16. It is the duty of staff members to safeguard vulnerable adults and children and if any incident regarding these patients should occur, the member of staff will inform the safeguarding lead, and read updated policies as and when they are updated and work flowed to each staff member via Docman and

17. To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation), Confidentiality and Health and Safety.

18. Other such duties that may be required.

Job Types: Full-time, Part-time, Temporary, Contract

Salary: £13,221.00-£20,000.00 per year

COVID-19 considerations:
All Goverment guidelines followed.
Job Type: Full-time
COVID-19 considerations:
The practice is following current NHS guidelines for Healthcare settings.

For more information about this job vacancy please contact Joanne Causer, j.causer@nhs.net.

Jarvis Medical Practice, Glodwick Primary Care Centre 137 Glodwick Road, Oldham OL4 1YN (view map). For more information about the practice please visit https://jarvismedicalpractice.org.uk/.

Closing date: 30/11/2022Job reference: JAR/ADMIN/JCJob type: PermanentStaff group: Administrative and ClericalJob location: OldhamEmployer: Jarvis Medical PracticeSalary: National Living WageSalary range: £10,000 - £20,000Other pay band: Other