Development opportunities

It is important that you continue to learn and develop to keep your skills and knowledge up to date and ensure you continue to work safely, legally and effectively.

There are many learning activities that you can take part in such as:

  • on-the-job learning
  • courses and workshops
  • volunteering
  • computer-based learning

Depending on your precise role, you may be required to maintain your professional registration, through continuing professional development (CPD). The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR) and the Institute of Healthcare Management (IHM) provide CPD opportunities for members to maintain their registration.

This is a comprehensive diploma for people who are managing primary care and are becoming responsible for creating and running primary care provision at scale including primary care networks, new care models, GP super practices and GP or other primary care federations.

Read more about the Diploma in Advanced Primary Care Management

The curriculum will incorporate the learning and experience of multispecialty community providers (MCPs), integrated primary and acute care systems (PACS) and primary care homes.

What you can expect

  • A practical, ‘how to’, focused, service development and business management training diploma
  • Learn from current primary care at scale developments
  • Qualifications – equivalent to 60 credits (20 per module) at postgraduate level. On completion of the diploma, students may apply to study for HFMA’s Diploma and Higher Diploma which provides a pathway to a full MBA (subject to programme validation)
  • Network learning
  • Diploma alumni to continue sharing learning and best practice

A range of bursary options available

NHS England North Region is one area offering funding support for the diploma to NHS staff working in general practice within the north region as part of the national General Practice Forward View (GPFV) support for practice management development.

They are offering a bursary for a third of the cost of the diploma (£1,120 including VAT). This contribution to the fee requires the written support of the local clinical commissioning group (CCG) and the candidate’s practice. NHS England North is looking for the CCG to also provide one third of the diploma fee, with the candidate or their practice paying the remaining third.

The funding is being offered as development of at scale working between and across primary care, the establishment of primary care homes within an accountable care system, will be of benefit to the NHS, the local care system, patients and primary care.  The diploma supports practice managers to acquire the knowledge, skills and qualifications to become leaders within a transformed model of primary care provision.

The CCG and the candidate/general practice must commit in writing to paying their share of the fee. The funding is only available to people working for the NHS in general practice, ideally as practice or business managers.

Practice managers or CCGs who would like further information on the funding support available should contact their local NHS England office and speak to the relevant GPFV transformation manager leading practice management development in their area.

For information about other bursary options please contact Aislinn Santoni, Diploma Administrator, at: aislinn.santoni@napc.co.uk

e-Learning for Healthcare offers an extensive catalogue of e-learning programmes that enhance traditional learning, support existing teaching methods and provide a valuable reference point which can be accessed anytime, anywhere.

Access e-Learning for Healthcare at https://portal.e-lfh.org.uk

The high quality e-learning resources free of charge for the training of the NHS workforce across the UK. They are designed and built to be engaging and interactive, using quality images, video, audio and animation to help trainees learn and retain knowledge. Content is presented using various templates such as ‘real-life’ scenarios, case studies and ‘knowledge bites’.

e-Learning for Healthcare is currently developing and delivering over 150 e-learning programmes in partnership with the professional bodies such as Royal Colleges and associations, Department of Health policy teams and other arm’s length bodies.

If you need support there is a dedicated support site at http://support.e-lfh.org.uk.

The General Practice Improvement Leaders Programme is a free training programme designed for GPs, practice managers, nurses, project managers and facilitators working in general practice to support the GP Forward View.

The programme provided by NHS England’s Sustainable Improvement team offers step-by-step tools and techniques to help build skills and confidence to lead service redesign in general practice.

The programme incorporates interactive training workshops, personal reading and reflection, and action learning as participants lead a change project in their own workplace. Participants gain new perspectives, skills and confidence in using improvement science in general practice, and leading colleagues and teams through change. The approach has been successful with general practice clinicians and managers of hugely varying experience (from GP registrars and newly appointed managers to very experienced staff).

For more information download the General Practice Improvement Leaders Programme leaflet or visit the NHS England website at https://www.england.nhs.uk/gp/gpfv/redesign/gpdp/capability/

The programme benefits include:

  • Personal development: how to deliver change and engage people in the process
  • Building local capability: apply new skills and knowledge to support your own practice and wider local area in achieving its goals
  • Potential to accelerate change locally by working on your chosen improvement project focused around one of the 10 High Impact Actions for general practice
  • Learning alongside others from general practice and become part of a wider improvers network

To get the most out of the programme, participants are invited to choose an improvement project to begin working on. It could be a problem or issue that you are wanting to address. Some examples that delegates have worked on include document management to free up clinical time, repeat prescribing/dispensing processes, group consultations, care navigation and repeat medication reviews/follow ups. If your project idea is a larger ambition (e.g. primary care at scale), it is strongly recommended that you choose an aspect of this to focus on for your application.

The programme is modular and consists of up to six days in total, completed over three to four months. Each module builds personal learning and the ability to help others use quality improvement techniques.

  • Module 1: Fundamentals of change and improvement (2 days). The key components needed for successful change and practical tools and techniques for making improvements, including developing a meaningful aim, measurement for improvement, identifying opportunities for improvement, and generating, prioritising and testing ideas. Delegates will have the opportunity to apply learning to their own project.
  • Module 2: Human dimensions of change (2 days). Motivating and mobilising others, working together to make changes. Part of this module will include understanding the values and motivations of ourselves and others, as well as helping building effective relationships; how to communicate well in conflict.
  • Module 3: Facilitation and presentation skills (2 days). Approaches to use when working with groups including building confidence in presenting, group dynamics and common facilitation scenarios, where interventions are needed to achieve a successful outcome from group work. Creative thinking techniques will help delegates move projects on when they have become ‘stuck’ and understand the different types of feedback and tips that can be used to help provide effective feedback.

No prior knowledge of managing change or quality improvement is needed to join the programme.

It is important that you continue to learn and develop to keep your skills and knowledge up to date and ensure you continue to work safely, legally and effectively.

There are many learning activities that you can take part in such as:

  • on-the-job learning
  • courses and workshops
  • volunteering
  • computer-based learning

Depending on your precise role, you may be required to maintain your professional registration, through continuing professional development (CPD). The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR) and the Institute of Healthcare Management (IHM) provide CPD opportunities for members to maintain their registration.

The NHS Leadership Academy offers leadership development resources for individuals and organisations in the NHS, including the healthcare leadership model, a talent management conversation tool and coaching register.

The Academy website leadershipacademy.nhs.uk provides access to a range of useful leadership development and quality improvement resources.

The Academy work is founded on simple and well proven leadership development principles to support leaders to:

  • be at their most effective they need confidence in their role
  • secure confidence they need competence, skills, expertise, experience and support
  • have a breadth of behaviours to draw on to exercise their role in a multi-agency, complex system such as health care.  Lack of development tends to result in leaders having a very narrow range of styles to draw on.
  • develop the right behaviours to build alliances with a wide range of professionals and across organisational boundaries to serve the needs of diverse communities with enduringly complex needs, and
  • engage and empower those working with them, and rely less on old style command and control approaches that inhibit innovation, discretionary effort and a more caring and considerate climate to work that generate both employee engagement and compassion in care.

The RCGP excels in its work with commissioners, GP practices and individuals, developing and delivering bespoke practice support, development and training for all members of the practice team.

Whether you’re looking to train non-clinical practice staff, further develop your practice managers or seeking to improve or support practices, the RCGP is here as your independent, critical-friend to support and facilitate. We have designed our services to provide commissioners with a one-stop solution to delivering against the GP Forward View 10 High Impact Actions.

Find out how we can help you develop your primary care team(s) with a solution tailored to your budget. Email Rebecca Hughes or David Gunn at rcgpforwardview@rcgp.org.uk

The Time for Care programme is at the heart of the General Practice Forward View’s support for practices to redesign their care and manage demand more sustainably.

Using a variety of means this initiative provided by the NHS England Sustainable Improvement team will give every practice in England the chance to learn about proven innovations that release time for care.

For more information download the Learning in action information sheet or visit the NHS England website at at https://www.england.nhs.uk/gp/gpfv/redesign/gpdp/releasing-time/.