CARE programme

Recognising the current pressure on GPNs and the wider primary care workforce, elements have been brought forward to increase the resilience of staff, including a virtual support package that can be adapted and co-designed with local systems to embed new ways of working.

CARE (Connected, Authentic, Resilient, Empowered) is a learning and development programme that empowers general practice nurses and other primary care professionals to play a key role in their primary care network, to shape services based on population health needs and to strengthen their leadership. Focusing on wellbeing and building and harnessing resilience, the programme uses digital technology to connect primary care professionals and to support joined-up, multi-professional working.

Greater Manchester will be supported and work in partnership with National Association of Primary Care (NAPC), the General Practice Nursing 10 Point Plan team at NHS England and NHS Improvement, Bedfordshire, Luton and Milton Keynes (BLMK) ICS and specialist coaches ShinyMind.

CARE’s practical and person-cantered approach has already led to more joined-up working in primary care networks in BLMK, bringing together a range of health and social care professionals as a complete care community. This is not only helping with immediate acute care need but is also supporting patients whose long-term conditions are likely to deteriorate during the COVID-19 pandemic.

Watch the CARE Programme videos below to find out more about the learning and development programme.

Information for potential participants

Information for Primary Care Networks and system leaders

ShinyMind app

A key element of the support package is a wellbeing and resilience app – developed by ShinyMind with the NHS – that supports staff with their own health and to connect with others across the system. The app allows teams to connect with one another quickly and easily and create a positive and compassionate community of support. Read more about the ShinyMind app at

Download the ShinyMind app from Apple appstore | Google Play.